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Read This First:
Please wait 10-14 days after sending
us your defective insoles before contacting customer service in
order to ensure sufficient time for replacement.
No cash refunds
after 30 days. (See 30 day money back guarantee below)
Refund and size exchange is only good for insoles that have not been worn. Foot Relief shoe insoles absorb moisture
and perspiration therefore are considered a personal wear item
and no
refunds will be given for insoles that have signs of wear.
Please include a return
address with all transactions.
Important:
Most customer support issues regarding defective insoles can be
resolved by sending both insoles along with the original package
and copy of your sales receipt
to the address on the inside of the insole package which is also
the warranty card.
If you
have lost the original package and/or the original sales receipt,
please contact customer service by clicking
here. Fill out the form the link takes you to and
we will respond with additional warranty support.
Foot Relief Liquid Filled Shoe Insoles come
with a standard one year warranty against defects. Your one year
warranty starts from the date written on your insole package.
At any time during the first year of wear you experience a loss
of fluid send both insoles along with your original package and
copy of your sales receipt to the address below. To extend
your warranty to two years at no additional cost registration is
required. Follow the instructions on the inside of your
insole package to activate the second year warranty.
To avoid paying
full retail after the first year of wear, do not discard damaged or worn
insoles. After the one
or two year warranty periods you may trade-In damaged insoles for replacement by sending
your original package, your damaged or worn insoles, and $24.95 + $3.95
shipping and handling to the address on the inside of your
insole package.
30 Day
Money Back Guarantee
If at any time before the
30th day from the date of purchase written on the back side of your insole package you are not fully satisfied with Foot Relief
Insoles, send them to us for a full refund of the retail price
you paid minus shipping. Shipping costs will not be refunded. Your
30 day money back guarantee starts on the purchase date written
on the back of your insole package.
In order to receive a refund
of any kind, your returned insoles must be postmarked no later than 30
days from the purchase date on the back of your original
insole package.
To receive a full refund of
the retail price you paid please send both insoles, your
original package, a copy of your original sales receipt if you
have it, and
your return address to the address on the inside of your insole
package.
Insoles returned for refund
within the 30 day money back guarantee period without the following items
will not be honored.
1. Both insoles in new condition
2. The original package with unaltered purchase date
3. A return address
Additional Information:
Foot Relief Insoles values your business.
Keeping our customers satisfied is our only mission. We
are constantly improving the quality of our liquid filled shoe
insoles. We believe we have achieved
the most comfortable feel and durability among all liquid and
gel filled
shoe insoles on the market today. Listen to our customer
testimonials to hear what our customers are saying.
Foot Relief Insoles is a company that believes
producing and delivering a quality product to the consumer is
the only way to ensure our companies success, however, as with any personal
wear product, the way each customer uses our insoles can result in varying lengths
of product life.
Foot Relief Insoles cannot accurately foresee how each customer will wear
or use our insoles which makes impossible to determine the exact lifespan of our product.
This is why we continue to provide one of the best warranties in
the world for our shoe insoles. Our
full one year warranty and two year extended warranty option
will be there in the rare case you ever need to use it (less
than 1/4 of 1%). Unlike some companies, Foot Relief
Insoles intends to make you a customer for life and we hope our commitment to service
will have you saying "where have you been all my life".
Thank You,
Foot Relief Insoles Staff |
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